Stakeholder engagement is the process used by an organization to engage relevant stakeholders to understand their expectations about governance, policies, strategies, practices, and performance. The process involves transparent accounting to stakeholders on performance and on the issues that matter to them. The organization, as part of this process, develops innovative and sustainable responses to issues that matter, presently and in the future.

• Stakeholder identification, mapping, and prioritization
• Stakeholder and organizational risk assessment
• Engagement strategy development
• Planning, preparing, and engaging stakeholders
• Engagement and dialog facilitation
• Monitoring, evaluation, and improvement
• Communications and reporting